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General help with ordering: We have designed our website to ensure that shopping with us online is as easy and enjoyable as possible. If you have any difficulty using our website, please contacy us using our Live Help or email us at help@rosesbydesign.co.uk |
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Finding products: If you know what you're looking for or wish to browse around, choose a red category button from the left of the page and a list of products will be displayed. Click 'details' or the item images to view details of the item or to purchase. |
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| Need Help Choosing What to Purchase? If you need help choosing a gift or are unsure what will be best for the occasion. You may want to read our Men's Guide to Flowers or our Rose Colour Guide. If you are still unsure and would like one of our trained florists to help you select the perfect item to send, why not email us at help@rosesbydesign.co.uk with the occasion and price range. |
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| Choosing an item to purchase: Once you've found an item you'd like to purchase, simply click the red 'Buy Now!' link to add the item to your order. You may also want to add extra items to your order, simply continue to browse our site for other gifts and add them to your order. Once done you click 'Checkout'. You will be directed to an order page which shows details of the items you are purchasing and allows you to check the total charge for your order before entering the secure checkout. You can remove the item(s) from your order by clicking 'remove all items'. |
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| Secure checkout: Stage 1 - log-in, register or just checkout Unless you are already logged onto the site, upon entering the checkout you will be prompted to log-in, register or 'just checkout'. To log-in, simply enter your email address and password into the first two boxes. To register, enter your email address and chosen password into the second box. If you do not wish to store your details with the site for easy retrieval in future, click 'just checkout'. |
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Stage 2 - Delivery address If you choose to 'just checkout', you will be asked to enter your contact address and delivery address. If you want your items delivered to your home address then click 'use this address for delivery' under your contact details. If you have registered with the site, you will be shown a list of the addresses you have used in the past. Simply click 'use this address' next to the address you wish to use or enter a new delivery address in the from on the right of the page. If you wish to deliver to an address that you've used in the past, but the details have changed slightly then click 'edit address' under the relevant address. |
| Stage 3 - Delivery details Once you've chosen a delivery address you will be taken to a page which shows a summary of your order. At the bottom left of the page you'll see your chosen delivery date. The site will automatically choose the next available free delivery date for the item you wish to order. If you want your order to be delivered on a different date then please click 'change delivery options'. Please choose the date you'd like for delivery of your order from the calendar (you can choose a future or previous month using the small arrows at the bottom of the calendar). None available dates are faded and cannot be clicked. Upon clicking a date, you'll be given a choice of the available delivery options and prices for that particular date. Choose the delivery method that you'd prefer, and you will be returned to your order summary. |
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| Stage 4 - Gift message If you are sending your item as a gift you may wish to add a message for the recipient. Simply type your message into the boxes provided and click 'add message' to add the message to your order. Stage 5 - Checkout Once you're happy with all the details of your order (contact address, delivery address and date, gift message and items), click the 'checkout' link at the top or bottom of the page to pay for your order. You will be directed to the secure site of World Pay to enter your bank details. Any information you exchange with World Pay will not be viewed be any other person accessing the internet. Please make sure you enter all the mandatory fields. Please note that the billing address must be the address to which the debit/credit card is registered. This can be different from the address to which you wish the goods to be delivered. The following methods of payment are accepted: Visa, Visa Delta, Mastercard, Switch/Maestro, Solo, American Express, Visa Election & JCB Please choose how you would like to pay, then enter your card details, before clicking 'make payment' Stage 6 - Order confirmation Once your order has been placed, you will receive two emails to your registered email address. One to confirm your order details and one to confirm payment from Nochex. You should keep this email as receipt of order. |
