Returns & Refunds:

Quality & Flower Maintenance:

At Rosesbydesign.com we pride ourselves on the quality of our products and services. It is important to remember that flowers are a perishable, natural product that will react to their immediate indoor environment and external weather conditions. RosesbyDesign ensure only the freshest and highest quality flowers are hand selected and bought each day. Unfortunately once we dispatch our flowers a number of changes in condition may result in their longevity being reduced.
Care instructions must be followed thoroughly in order to increase the life span and enjoyment of your flowers. To assist in prolonging their life, we recommend cutting the rose stems on a sharp angle and changing the water in the vase every two days. Air conditioning, extreme heat or changes in climate may also have an adverse effect on the flowers. Unfortunately, with all the possible variables, it is difficult for RosesbyDesign to guarantee the flower quality in every case.

Three Day Claim Policy:

On average, the flowers should last between 5 and 7 days. Should your flowers perish within three (3) days of the delivery date and we are satisfied that all care instructions provided have been followed, RosesbyDesign will review each claim and in most cases be happy to resend new rose flowers. To assist us in quality control, it is our policy to either collect the original rose flowers upon delivery of your resend, or ask the recipent to take a digital image and email it to us with their claim.
Regretfully, we cannot arrange a resend of fresh flowers to you if the original flowers are disposed of, thereby making them unavailable for our florists to assess the cause of the problem. Fresh rose petals have a short shelf life are are meant to be used for 1 day events only. To maximise there life they should be kept chilled until use.

Any claims should be made in writing and emailed to us a orders@rosesbydesign.com

Rose Varieties:

Part of what makes the rose such a striking and favoured flower is its uniqueness. Roses come in all shapes and sizes. Similarly, some roses open fully and some remain closed, while some varieties of roses are quite fragrant, others are attractive for their pure beauty and elegance. It is important to note that the selection of roses in cooler months is not as vast as it is in the warmer, summer months. Furthermore, the roses available in winter are generally less fragrant. This does not mean they are of a lesser quality, they are simply a different variation that should be admired for their natural characteristics and for the loving intentions with which they were sent.

Cancellation of Orders:

Should you need to cancel your order, money will be refunded less a £15 administrative fee, ONLY IF notice is received by RosesbyDesign 24 hours prior to the scheduled delivery date. Cancellations received with less than 24 hours notice will be charged at 50% of the total order value. We are unable to cancel orders that are already prepared and are with our courier for delivery.